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My Secure Messages

1. What is My Secure Messages?
2. What are the benefits of getting my correspondence online through My Secure Messages instead of via mail?
3. How do I access My Secure Messages?
4. Is my information secure through My Secure Messages?
5. How will I know when I have a new message in My Secure Messages?
6. I don’t currently have an e-mail address. What do I do now?
7. What if I don’t get my e-mail reminder telling me I have a new statement or correspondence to view in My Secure Messages?
8. What if I change my e-mail address—how will I change it with you so I still get e-mail reminders?
9. What if I don’t receive my statement message and I miss a payment? Will the late fee be removed?
10. When are online statements available for viewing?
11. I am a co-maker/endorser on a borrower's account. Will I be able to access correspondence through My Secure Messages?
12. How are my older statements and messages stored in My Secure Messages? Will they be deleted after a certain point?
13. Can I view my previous statements and correspondence online?
14. What happens if I accidentally delete messages from My Secure Messages? Will I be able to retrieve them on my own through My Secure Messages?
15. I am currently mailing in payments. How do I do this without a statement stub?
16. My parent(s) (or a third party) is making payments on my account. How will he/she continue making payments on my account if a statement isn’t received in the mail?
17. Can I choose to get my correspondence in the mail instead of through My Secure Messages?

What is My Secure Messages?

My Secure Messages, Nelnet’s convenient and secure online message system, is the new way for you to access your monthly statements and correspondence online through the Manage My Account area of www.nelnet.com. The following information will guide you through this new message platform.

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What are the benefits of getting my correspondence online through My Secure Messages instead of via e-mail?

Simple:

Never worry about a misplaced statement. No need to waste time and space storing your paper statements at home—My Secure Messages electronically files them for you. Receive your information easily while you are already online.

Safe:

As part of our password-protected, secure Web site, your confidential account information is protected from tampering or theft.

Smart:

All of your Nelnet statements and account information are available at your fingertips wherever you have Internet access, including your mobile devices. It’s good for the environment—eliminating paper statements saves trees and reduces waste. Always have access to your account information in real-time. Quick and easy access to make a payment online.

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How do I access My Secure Messages?

After you have logged in to Manage My Account, click the tab at the top of the page titled, “My Secure Messages.” The number in parentheses shown on the tab tells you how many new, unread messages are in your My Secure Messages inbox.

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Is my information secure through My Secure Messages?

When you access www.nelnet.com, you can be sure that your information is protected by physical, procedural, and electronic safeguards.

When you log in to your Nelnet online account, you use a user name and password that you created and only you know. Additionally, Nelnet’s Web site is equipped with VeriSign (SSL encryption) to protect your information and online transactions.

To learn more about Nelnet’s Privacy and Security Policy, click here.

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How will I know when I have a new message in My Secure Messages? When a new message has been delivered to your My Secure Messages inbox, Nelnet will send an e-mail to the e-mail address on file for your account. Every e-mail will include a link to the Manage My Account login page. After logging in with your username and password, you will be directed to your My Secure Messages inbox, which will allow you to quickly and securely view your statements and other correspondence online.

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I don't currently have an e-mail address. What do I do now?

Many e-mail account providers allow you to create a personal and secure (with a user name and password you create) e-mail account for free. You may go to one of these providers’ Web sites and follow their instructions to create your own e-mail account. Some examples of popular e-mail account providers are:

AOL: www.aol.com
Google: www.gmail.com
Hotmail: www.hotmail.com
Yahoo: www.yahoomail.com

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What if I don't get my e-mail reminder telling me I have a new statement or correspondence to view in My Secure Messages?

If your personal e-mail address is ever undeliverable or removed from your Nelnet account, no e-mail notifications will be sent; however, messages will still be delivered to your My Secure Messages inbox. This is why it is essential keep a valid e-mail address on file at all times. To avoid late fees and keep your account current, you must continue to make your monthly payments on time and can easily do so from My Secure Messages after you log in to Manage My Account.

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What if I change my e-mail address—how will I change it with you so I still get e-mail reminders?

Each time you log in to Manage My Account, you will be prompted to verify and update your contact information. Please be sure to verify that your e-mail address is correct. Any changes to your contact information will be updated in our system in at least one hour. If you have recently changed your contact information and need to make additional changes, please wait at least one hour before updating your contact information again.

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What if I don't receive my statement message and I miss a payment? Will the late fee be removed?

If your personal e-mail address is ever undeliverable or removed from your Nelnet account, no e-mail notifications will be sent; however, messages will still be delivered to your My Secure Messages inbox. If late payments are received, a late fee may be charged, even if you don’t receive an e-mail notification that your statement is available in My Secure Messages. This is why it is essential keep a valid e-mail address on file at all times.

If for any reason your monthly statement message is not available in your My Secure Messages inbox, you are still responsible for making on-time payments and can easily do so using services provided within Manage My Account.

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I am a co-maker/endorser on a borrower's account. Will I be able to access correspondence through My Secure Messages?

Statements and correspondence are only provided online through My Secure Messages to student loan borrowers. Co-makers and endorsers will receive their correspondence from Nelnet via mail. If you are a co-maker/endorser on a borrower's account, but you have your own Nelnet account as a borrower, you will recieve statments and correspondence online through My Secure Messages only for the account on which you are the borrower.

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How are my older statements and correspondence stored in My Secure Messages? Will they be deleted after a certain point?

If you were enrolled in eCorrespondence, statements and messages sent to you after March 31, 2009 will be stored in your My Secure Messages inbox for 12 months, after which time they are removed. To retain your statements and messages prior to the end of the 12-month time frame, you may save them to your computer, a CD, a flash drive, or a floppy disk.

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Can I view my previous statements and correspondence online?

If you enrolled in electronic correspondence on Nelnet’s Web site before March 31, 2009, a message in your My Secure Messages inbox will provide a link to allow you to access your previously available statements and correspondence from Nelnet.

If you have Nelnet loan and you did not enroll in electronic correspondence on Nelnet’s website before March 31, 2009, your previous Nelnet correspondence is not available online. However, you can view, save, and print your most recent six monthly statements by clicking “Make a payment.” A new Nelnetpay window will appear (be sure pop-up blockers are turned off). Click “View Accounts” and then select “Statement history” from the “Account Actions” drop-down menu on the right to view your six most recent monthly statements.

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What happens if I accidentally delete messages from My Secure Messages? Will I be able to retrieve them on my own through My Secure Messages?

Once you delete an e-mail from your My Secure Messages inbox, it cannot be restored. For that reason, please be cautious when deleting messages.

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I am currently mailing in payments. How do I do this without a statement stub?

Paying your student loan has never been easier with Nelnet’s convenient payment methods:

Nelnetpay or EDPay—Did you know you can make your student loan payment online from your checking or savings account? All statement messages in your My Secure Messages inbox provide a link to make a payment online through Nelnetpay for your Nelnet loans and EDPay for your Department of Education loans.

Making a payment is fast, easy, and free with Nelnetpay and EDPay through Manage My Account. Simply click the “Make a Payment” button in My Secure Messages to get started. There’s no need to pay postage and wait for your payment to reach its destination through the mail. Payments made before 4:00 p.m. (Eastern) on business days will be posted the same day. Payments made after 4:00 p.m. (Eastern) or on weekends and holidays will be posted the next business day.

KwikPay—You may choose to have your monthly payments auto-debited from your checking or savings account by signing up for KwikPay.

This convenient, simple payment option saves you time and money and offers you the peace of mind that comes with knowing that your student loan payments are being made in an accurate and reliable manner. Payments made via KwikPay will be posted on your due date or the next business day in the event of a holiday or weekend. To sign up for KwikPay, log in to Manage My Account and select “Enroll in Auto Debit Payments.” If you choose to mail your payments, you must include the bottom portion of your monthly statement with your check. To do this, you can access My Secure Messages, locate your current statement, and print it. Detach the bottom portion of your statement and mail it with your check to the address provided on your statement. If you receive multiple statements, it is necessary to mail in your payment with the payment coupon on the bottom of your statement(s), so please ensure that the coupon is in your envelope before sealing it. For timely process of your payment, please also make sure that the payment is mailed to the address located on your payment coupon.

IMPORTANT: If you have both Nelnet-serviced and Department of Education-owned loans, you must make your payments separately to the address shown on each statement in order to have them applied correctly to your loans.

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My parent(s) (or a third party) is making payments on my account. How will he/she continue making payments on my account if a statement isn't received in the mail?

Your parent(s) or a third party can quickly and easily make a payment on your account through Nelnetpay, Nelnet’s free, online payment system. An authorized payer can make payments, but they do not have access to any of your account information or messages. You only need to follow a couple of easy steps one time to set your parent(s) or a third party up as an authorized payer:

1. After you have logged in to Manage My Account, click “Make a Payment” under “Repayment Options.”
2. Select "Authorize payers" from the menu on the left to set up a user name and password for anyone you would like to be an authorized payer on your account.

If you desire to provide paper copies of your Nelnet statements and correspondence to your parent(s) or a third party, you may simply print the statements from your “My Secure Messages” inbox.

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Can I choose to get my statements and correspondence in the mail instead of through My Secure Messages?

Nelnet has provided you a free inbox to access your Nelnet statements and correspondence in one convenient, secure online message center. Now, no matter where you are or what your address is, your Nelnet student loan account information is quickly available at a single, secure location. The benefits are numerous:

Simple:

Never worry about a misplaced statement. No need to waste time and space storing your paper statements at home—My Secure Messages electronically files them for you. Receive your information easily while you are already online.

Safe:

As part of our password-protected, secure Web site, your confidential account information is protected from tampering or theft.

Smart:

All of your Nelnet statements and account information are available at your fingertips wherever you have Internet access, including your mobile devices. It’s good for the environment—eliminating paper statements saves trees and reduces waste. Always have access to your account information in real-time. Quick and easy access to make a payment online.

If you desire to have paper copies of your Nelnet statements and correspondence for your personal files, you may simply print them from your My Secure Messages inbox.

If it is necessary for you to have your Nelnet statements and correspondence mailed to your personal address, you may contact a Nelnet advisor to discuss your options.